All orders to the UK mainland are sent by Royal Mail 1st Class.
The various delivery options and prices available at checkout are:
1-3 days, usually next day but not guaranteed. Deliveries are made Monday to Saturday.
£2.99 for orders under £25
FREE on orders over £25
Returns
Opt2Vape offer a 30 day Returns Policy. If 30 days have gone by since your purchase unfortunately we will not be able to offer you a refund or exchange. To be eligible for a return your item must be unused and in the same condition that you received it. Additionally, it must be in the original packaging.
Furthermore, several items are excluded from being returned. Drip Tips, opened coils, used coils, atomisers that have been filled with liquid and opened e-liquids.
Certain items may only be eligible for a partial refund. Any product which is otherwise working but has visible signs of wear and tear. Any item or goods not in their original condition that is damaged or had missing parts not due to our error. Any item that is returned more than 30 days after delivery.
Only regular price items may be refunded unfortunately sale items cannot be refunded.
Once we receive your returned item we will carry out an inspection and subject to the item being faulty we will arrange for a refund to the value of the product excluding any postage charges originally paid back via the payment method originally used.
To return your product please address it to 10 Smithfield Centre, Leek, Staffordshire, ST13 5JW. You will be responsible for paying your own shipping costs and shipping costs are non-refundable. If you are returning an item valued at over £50.00 we strongly recommend you consider using a trackable shipping service or purchase shipping insurance. It is advisable to use a signed for service. We can’t guarantee we will receive your returned item